A real-time system for the security team of a large youth movement. When something happens in the field, every second and every detail counts.
When the central pager system closed, emergency reports scattered across phone calls and WhatsApp. Cases were missed or handled twice.
Worked closely with the head of security and designed the team’s app around the structured reports a WhatsApp bot collects.
A familiar, conventional visual language. Under pressure the design has to support the action, not compete with it.
Live and in daily use by the security team: one view of every open case, a clear owner for each, and a full log.
The system serves the security and safety team of a large youth movement, handling emergency situations across the organization in real time. A small team, usually about five people, where speed, clarity and reliability are critical and every decision can have immediate consequences.
Emergency communication used to run through a central pager system that alerted all security managers at once. When it closed, no clear replacement was set up. Reports started arriving through phone calls and WhatsApp messages, and both members and managers lost the picture.
I worked closely with the head of security, who is also one of the system’s core users. The system had to connect two very different people:
Needs a simple reporting flow that takes minimal effort under stress.
Needs to understand a situation fast, act, and coordinate without stepping on each other.
The work starts outside the system, in a stressed WhatsApp message. The app’s job is to turn that message into a clear, actionable case, so the team can understand it at a glance and act.
My approach focused on turning fragmented, real-time communication into a structured and manageable workflow. Instead of visual innovation, I prioritised clarity, speed and reliability.
I intentionally used a conventional visual language: clear hierarchy, recognisable patterns, emergency colours everyone already knows, large buttons and highly readable layouts. The goal here is acting on the case and documenting it. The design has to support that and never get in the way.
As a mobile product used in time-sensitive moments, every decision aimed at fast scanning, clear status and confident action.
This project needed a very different approach from most of my work. Instead of visual polish, the priority was a system that works reliably under pressure, where clarity and speed directly affect decisions.
It reinforced designing for real-world constraints rather than ideal scenarios, reducing cognitive load in stressful moments, and thinking beyond screens: the whole system, including inputs that live outside the app, like WhatsApp.
That was the overview. The deep dive adds the context, both sides of the system in full, and every solution.